Last Updated: Nov. 11, 2025

This Privacy Policy explains how Haven Market collects, uses, and protects your information when you visit our website, shop with us in person, or otherwise interact with us. Your privacy is important to us, and we are committed to being transparent about our data practices.

1. Information We Collect

We collect information primarily to process your orders, improve your shopping experience, and communicate with you. The types of information we collect include:

Information You Provide Directly:
- Contact Data: Your name, email address, phone number, and mailing address when you sign up for our newsletter, create an online account, or fill out a contact form (including catering or wholesale inquiries).
- Transaction Data: Details about the products you purchase, and payment information (processed securely through third-party services, not stored directly by us).
- Account Data: Your username and password if you create an account on our website.
- Feedback Data: Reviews, testimonials, and other comments you provide about our products or services.
Information Collected Automatically (Website Use):
- Usage Data: Information about how you access and use the website, such as your IP address, browser type, operating system, and the pages you view.
- Cookies and Tracking: We use standard internet cookies and similar tracking technologies to analyze site traffic, remember your preferences (like items in a cart), and improve our website functionality. You can manage cookie settings in your browser.

2. How We Use Your Information

We use your information for the following purposes:

Fulfilling Transactions: To process and complete your orders, manage returns, and arrange for catering or wholesale services.
Communication: To respond to your inquiries, send you order confirmations, provide customer service, and, if you opt-in, send you marketing and event information.
Marketing and Personalization: To personalize your experience on our website and in-store and to inform you about new products, local vendors, and events (like wine tastings).
Website Improvement: To monitor and analyze website usage, troubleshoot problems, and improve the functionality and design of our website.
Legal and Security: To protect against fraud, comply with legal obligations, and ensure the security of our services.

3. Sharing Your Information

We do not sell your personal information. We only share your information with necessary third parties under the following circumstances:

Service Providers: We share data with trusted third-party vendors who perform services on our behalf, such as payment processors (for transactions), shipping carriers (for delivery), and email providers (for communication). These partners are required to protect your information.
Legal Compliance: We may disclose information if required to do so by law, court order, or governmental regulation.
Business Transfers: In the event that Haven Market is sold or merges with another business, your information may be transferred as part of that transaction.

4. Data Security

We implement commercially reasonable technical and organizational measures to protect your information from unauthorized access, loss, misuse, or alteration. While we strive to protect your data, no security measures are entirely impenetrable, and we cannot guarantee 100% security of information transmitted over the internet.

5. Your Choices and Rights

You have control over your personal information:

Access and Update: You can access and update your account information by logging into your account on our website.
Opt-Out of Marketing: You can choose not to receive marketing emails from us by following the unsubscribe instructions included in those emails.
Do Not Track: Our website does not currently respond to “Do Not Track” signals from your browser.

6. Children’s Privacy

Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that a child under 13 has provided us with personal information, we will take steps to delete that information.

7. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

Haven Market
550 Phoenix St South Haven, MI 49090
Phone: (269) 906-3056
Email: havenmarkertsoha@gmail.com